ITSM Foundation

Short Story


ITSM is a popular concept. The fourth industrial revolution that is known as digital world today, needs ITSM more than it was. The emergence of cloud computing, artificial intelligence, block chain technologies further increasing the demand for and effective and efficient service management. The training delivers ITSM concepts and system with real life examples.


Service, Value Co Creation, Service Offers Utility, Warranty, Output, Outcome, Product Service Management, Provider and Consumer

1. Organization & People
2. Information & Technology
3. Partners & Suppliers
4. Value Streams & Processes

Enterprise Governance
Guiding Principles
Value Chain Activities
ITSM Processes
Continual Improvements

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity & Performance Management
  • Change Control Process
  • Asset & Configuration Management Process
  • Event & Monitoring
  • Incident Management
  • Problem Management
  • Release Management
  • Service Desk
  • Service Request Management


Typically ITSM understood for the operational and support environment. This course is a must for all professionals in the areas.

  1. Anyone who is in operations and support areas
  2. Anyone who is aspiring to get into ITSM
  3. Entrepreneurs who wants to understand the ITSM

Exam Format

Post the training if the candidate decides to take any internationally valid certificates such as ITIL4 Foundation, we will help them to reach authorized exam centres to get it going.

  1. Exam & Questions type : 40 Multiple choice Questions, Bloom’s level 1 & 2
  2. Duration                      : 60 Minutes
  3. Prerequisites                : Good to complete ITIL4 Foundation Training
  4. Supervised                   : Yes
  5. Open Book                    : No
  6. Pass Score                    : 26 / 40  OR (65%)
  7. Delivery                        : Paper OR Online

Duration of the training

The duration of the training is 14 hours. Based on the option online or classroom the number of days training would vary.

  • Online: Four days 3.5 hours each day
  • Class room: Two Days


Training Fee: USD 50

Exam Fee: USD 195

Happy Courses, Happy Clients


“Interactive session, Great Examples & Great presentation Skills”

Parmitha Catherine - Dell International

” Depth, Coverage, Attention to detail and simplification of theory with help of appropriate practical examples”

Deep Bhattacharjee – Wipro