ITSM Foundation
- Get certified at your own pace
- Tutor support
- Training+Virtual Mentor session included
- Recorded sessions available offline
Short Story
Description
ITSM is a popular concept. The fourth industrial revolution that is known as digital world today, needs ITSM more than it was. The emergence of cloud computing, artificial intelligence, block chain technologies further increasing the demand for and effective and efficient service management. The training delivers ITSM concepts and system with real life examples.
Syllabus
Service, Value Co Creation, Service Offers Utility, Warranty, Output, Outcome, Product Service Management, Provider and Consumer
1. Organization & People
2. Information & Technology
3. Partners & Suppliers
4. Value Streams & Processes
Enterprise Governance
Guiding Principles
Value Chain Activities
ITSM Processes
Continual Improvements
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Availability Management
- Capacity & Performance Management
- Change Control Process
- Asset & Configuration Management Process
- Event & Monitoring
- Incident Management
- Problem Management
- Release Management
- Service Desk
- Service Request Management
Audience
Typically ITSM understood for the operational and support environment. This course is a must for all professionals in the areas.
- Anyone who is in operations and support areas
- Anyone who is aspiring to get into ITSM
- Entrepreneurs who wants to understand the ITSM
Exam Format
Post the training if the candidate decides to take any internationally valid certificates such as ITIL4 Foundation, we will help them to reach authorized exam centres to get it going.
- Exam & Questions type : 40 Multiple choice Questions, Bloom’s level 1 & 2
- Duration : 60 Minutes
- Prerequisites : Good to complete ITIL4 Foundation Training
- Supervised : Yes
- Open Book : No
- Pass Score : 26 / 40 OR (65%)
- Delivery : Paper OR Online
Duration of the training
The duration of the training is 14 hours. Based on the option online or classroom the number of days training would vary.
- Online: Four days 3.5 hours each day
- Class room: Two Days
Price
Training Fee: USD 50
Exam Fee: USD 195
Happy Courses, Happy Clients
Testimonials
“Interactive session, Great Examples & Great presentation Skills”
Parmitha Catherine - Dell International
” Depth, Coverage, Attention to detail and simplification of theory with help of appropriate practical examples”
