ITIL® Intermediate ST(Service Transition) Training & Certification

eQSystems Accredited Training Organization from PEOPLECERT

eQSystems Offers

  • null

    Classroom Training

    1. These sessions are generally public batches

    2. Five or more participants are

    required for the batch to facilitate

    3. We would provide the hard

    copy course material

    4. Activities are performed after

    each module

    5. Sample exam papers are discussed

    6. Many animated videos will be

    used to explain the concepts

  • null

    WebEx Training

    1. This can be done for a batch of people or individuals

    2. Individual one-to-one sessions are charged premium

    3. Participants will receive the

    soft copy of the course material

    4. Activity sheets

    5. Sample exam papers

    6. Many animated videos will be used

    to explain the concepts

eQSystems Offers

  • null

    Classroom Training

    1. These sessions are generally public batches

    2. Five or more participants are

    required for the batch to facilitate

    3. We would provide the hard

    copy course material

    4. Activities are performed after

    each module

    5. Sample exam papers are discussed

    6. Many animated videos will be

    used to explain the concepts

  • null

    WebEx Training

    1. This can be done for a batch of people or individuals

    2. Individual one-to-one sessions are charged premium

    3. Participants will receive the

    soft copy of the course material

    4. Activity sheets

    5. Sample exam papers

    6. Many animated videos will be used

    to explain the concepts

Why eQSystems?

You may have come across so many training organizations and institutes with many promises. Given the options why should you join us? Here are some points that convinced us and thought would also make sense to you.

Experienced Trainers

All our trainers are / were experienced professionals who are enthusiastic about sharing their knowledge and bring many experiences in to the context

Interesting and Interactive

All our programs are conducted with many visuals, videos and activities. The program is very interesting and interactive to get the attention of the participants with these aids.

absolutely FREE™

Once you are certified through our institute in any program, you can attend any number of refresher sessions in the same program absolutely FREE™.

AVP™

AVP™ (Attend – Validate – Pay) is a very unique offering by eQSystems. You can attend any of the first session of our program. You can choose to pay after the first session if you are impressed. Else you can walk free.

ATO's Ship

We are NOT vendors to anyone. We are accredited training organization directly from PEOPLECERT and EXIN. You can check our association on their website.

Relationship

The trainer relationship doesn’t end after the completion of the program. You can always interact with the trainer at mutually agreed times, in person, on mobile or through mail. We are known for supporting the participants before any job interviews.

Cash back offer

Word of mouth is the best marketing tool. We want to reward our participant with 500 points for every reference they send to us. Each point is a Rupee. You can redeem them anytime for future courses or in cash™.

ITIL® Intermediat ST (Service Transition) Details

THE ITIL® INTERMEDIATE SERVICE LIFECYCLE:

SERVICE TRANSITION CERTIFICATE

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Transition publication.

Target Candidate

The course syllabus covers the management-level concepts and core information of the activities and techniques within service transition, but not specific details about each of the supporting processes.

The main target group for the ITIL® Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle

  • Individuals who require a detailed understanding of the ITIL® service transition stage of the ITIL® service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL® (V2) Foundation plus Foundation Bridge
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination

To be eligible to take the ITIL® Intermediate Qualification: Service Transition examination, candidates shall fulfill the following requirements:

  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Pre-requisite Entry Criteria on p5)
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Transition publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Qualification Learning Objectives

This qualification provides a complete management-level overview of service transition, including all its related activities.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Course Delivery: Lecture and Exercises

Meeting the learning objectives of this syllabus can be aided by the use of practical exercises during the delivery of an accredited course. It is recommended that course providers make use of exercises to enhance the reinforcement of the learning objectives in this syllabus. To aid course providers, there are areas within each learning unit whose learning objective includes such phrases as “identify, describe, analyze”, etc, which may be considered as opportunities to introduce practical course exercises. These are not mandated areas for practical exercises, but provided as suggestions for use by course providers.

Type Eight (8) multiple choice, scenario-based, gradient-scored questions.Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Duration Maximum 90 minutes for all candidates in their respective language
Provisions for additional time relating to language Candidates completing an exam:

  • in a language that is not their mother tongue, and
  • where the language of the exam is not their primary business language, have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary
Prerequisite
  • ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Prerequisite Entry Criteria on p5)
  • Completion of an Accredited course from an ITIL® Accredited Training Provider
Supervised Yes
Open Book NO
Pass Score 28/40 or 70%

ITIL® ST Intermediate Course Flyer                            Download

Overview

THE ITIL® INTERMEDIATE SERVICE LIFECYCLE:

SERVICE TRANSITION CERTIFICATE

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Transition publication.

Target Candidate

The course syllabus covers the management-level concepts and core information of the activities and techniques within service transition, but not specific details about each of the supporting processes.

The main target group for the ITIL® Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle

  • Individuals who require a detailed understanding of the ITIL® service transition stage of the ITIL® service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL® (V2) Foundation plus Foundation Bridge
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination

To be eligible to take the ITIL® Intermediate Qualification: Service Transition examination, candidates shall fulfill the following requirements:

  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Pre-requisite Entry Criteria on p5)
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Transition publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Qualification Learning Objectives

This qualification provides a complete management-level overview of service transition, including all its related activities.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Course Delivery: Lecture and Exercises

Meeting the learning objectives of this syllabus can be aided by the use of practical exercises during the delivery of an accredited course. It is recommended that course providers make use of exercises to enhance the reinforcement of the learning objectives in this syllabus. To aid course providers, there are areas within each learning unit whose learning objective includes such phrases as “identify, describe, analyze”, etc, which may be considered as opportunities to introduce practical course exercises. These are not mandated areas for practical exercises, but provided as suggestions for use by course providers.

Exam Format
Type Eight (8) multiple choice, scenario-based, gradient-scored questions.Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Duration Maximum 90 minutes for all candidates in their respective language
Provisions for additional time relating to language Candidates completing an exam:

  • in a language that is not their mother tongue, and
  • where the language of the exam is not their primary business language, have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary
Prerequisite
  • ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Prerequisite Entry Criteria on p5)
  • Completion of an Accredited course from an ITIL® Accredited Training Provider
Supervised Yes
Open Book NO
Pass Score 28/40 or 70%
Flyer

ITIL® ST Intermediate Course Flyer                            Download

ITIL® All Courses

Most FAQ's?

 A:  Yes, you must have the ITIL® 2011 Foundations certificate to take this course.

 A:  Lifecycle courses are two days in length.

 A:  If you are seeking a leadership role in your company that requires a broad management focus of ITIL® practice areas and ability to work across teams or manage multiple capability areas, the Lifecycle modules will be of interest to you.

 A:  All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

 A:  The certification exam is included as part of the class, to be taken on the afternoon of the second day.

More More

All Courses

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COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.
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